Online Advanced service coverage
The Online Advanced subscription package is designed specifically for people looking to really push their business ahead.
With online focussing so heavily in how people choose their products and services, the Online Advanced package gives you the perfect mix of exceptional web support and experienced marketing services to reach new customers and value existing clients.
Here you can find the full details on exactly what you can expect with twelve months of online support for Alethia Media.
fully responsive website
Making your website easily accessible on desktops, laptops, smart phones and tablets, we'll give you a selection of design ideas to choose from and then build you a fully responsive website to accent your brand's excellent qualities and provide a professional online window for your customers to visit you.
We aim to get all websites live within one month of your subscription date, but this may be later if we experience delays in receiving content.
dedicated account manager
Acting as liaise in getting your new website built and live, you’ll have a dedicated account manager who will remain assigned as point of contact throughout your subscription for non-support/update queries.
dedicated support ticket channel
For exceptional customer service, your subscription will have its own dedicated support channel to your dedicated member of the support team delivering your updates on time and to your instructions.
unlimited content updates
No matter how many uploads and updates you need to your site's content during subscription, it's all covered in the monthly cost.
Updates covered by you subscription include:
- copy and image uploads
- page creation and population
- menu additions
- document uploads
guaranteed 24-hour turnaround on content updates
Not only will we take care of uploading your material, with the Online Advanced subscription, we also guarantee that updates will be made within 24-hours of your support ticket being raised.
Unlimited support in keeping your website live, with all links working and no inactive pages.
registering you online address
For companies new to the online circuit, we’ll take care of registering your business URL/domain name. URL/domain name registration is for the duration of one calendar year. If you've already got a web address you want to keep, we'll arrange transfer to link it with your new, fully responsive website.
Covering your web hosting for the duration of your subscription, we’ll organise hosting for your new website and manage all ‘back end’ elements.
Website hosting is for the duration of one calendar year.
monthly analytics reporting
To help understand how visitors are using your site, the Online Advanced subscription includes a 12-month analytics reporting service.
We’ll integrate an analytics reporting system into your new website and deliver monthly information on how many people are using your site, which content’s proving popular, how long visitors are staying and where they’re leaving.
As part of this subscription we’ll also provide geographical information relating to your visitors, which devices your site is being viewed on and set up goals to gain greater insight into the customer journey.
social media set up
Plugging you into the phenomenon of social media, we’ll select the right avenues for your business, set up your account and get it populated with profile content.
When we hand the account details over, we’ll provide direction on how to keep your social media train running and maximise its potential for you and your brand.
We cover account set up with Twitter, Facebook, LinkedIn, Pinterest.
search engine optimisation (SEO)
Helping you get ranked above other companies operating in your area, we’ll define search terms applicable to your business, research cross-linking opportunities and work to keep your business scoring high in the major search engines.
To go with your new website, we’ll create a professionally drawn logo. Whether it’s a redraw of your already well-known logo or something completely new, we’ll deliver you a badge in print and online compatible formats to be rolled out across your business.
e-direct mailing support
Helping you reach out to new and existing customers, the Online Advanced package includes build and distribution support for six e-direct mailing campaigns per subscription period.
We’ll design and create an effective email template to complement your branding and put in place a system that manages distribution lists and unsubscribes.
You’ll also receive a post-distribution report for every e-direct mailing campaign to better understand what your customers are interested in and gain insight of your market for future communications.
online campaign support
Providing online support for two online campaigns per subscription we’ll support you through the entire experience from planning to execution and post reporting.
Perfect for businesses looking to make a splash with seasonal opportunities and promotional drives.
banner advert design
Essential for promotions, new product/service launches and to show off customer testimonials, the Online Advanced subscription gives you design services for an unlimited number of banners during the support period.
As part of the Online Advanced subscription package, you'll have a copywriter on hand for website content, e-newsletters, advert slogans, articles and downloadable material (i.e flyers, brochures).
All content we provide will be tied into your search engine optimisation (SEO) plan.
To help keep your website and brand typo, spelling mistake and grammar issue free, this package includes a professionally trained proof reader to check over all content you provide us before it goes live.