Online Plus service coverage
For businesses looking into the benefits of a more active online presence, the Online Plus subscription package has been specifically designed to offer a great value mix of website support and online marketing elements beneficial to every kind of business, whatever your sector.
Here you can find full details on exactly what your twelve month online support covers.
fully responsive website
Making your website easily accessible on desktops, laptops, smart phones and tablets, we'll give you a selection of design ideas to choose from and then build a fully responsive website to accent your brand's excellent qualities and provide a professional online window for your customers to visit you.
We aim to get all websites live within one month of your subscription date, but this may be later if we experience delays in receiving content.
dedicated account manager
Acting as liaise in getting your new website built and live, you’ll have a dedicated account manager who will remain point of contact throughout your subscription for non-support/update queries.
dedicated support ticket channel
For exceptional customer service, your subscription will have its own dedicated support channel to your dedicated member of the support team delivering your updates on time and to your instructions.
unlimited content updates
No matter how many uploads and updates needed to your site's content during subscription, it's all covered in the monthly cost.
Updates covered by you subscription include:
- copy and image uploads
- page creation and population
- menu additions
- document uploads
guaranteed 24-hour turnaround on content updates
Not only will we take care of uploading your material, with the Online Plus subscription, we also guarantee that updates will be made within 24-hours of your support ticket being raised.
Unlimited support in keeping your website live, with all links working and no inactive pages.
registering you online address
For companies new to the online circuit, we’ll take care of registering your business URL/domain name. URL/domain name registration is for the duration of one calendar year. If you've already got a web address you want to keep, we'll arrange transfer to link it with your new, fully responsive website.
Covering your web hosting for the duration of your subscription, we’ll organise hosting for your new website and manage all ‘back end’ elements.
Website hosting is for the duration of one calendar year.
monthly analytics reporting
To help understand how visitors are using your site, the Online Plus package includes a 12- month basic analytics reporting service.
We’ll integrate a reporting system into your new website and deliver monthly information on how many people are using your site, which content is proving popular, how long visitors are staying and where they’re leaving. Invaluable for understanding your customers better!
social media set up
Plugging you into the phenomenon of social media, we’ll select the right avenues for your business, set up your account and get it populated with profile content.
When we hand the account details over, we’ll provide direction on how to keep your social media train running and maximise its potential for you and your brand.
We cover account set up with Twitter, Facebook, LinkedIn, Pinterest.
e-direct mailing support
Helping you reach out to new and existing customers, this package includes build and distribution support for four e-direct mailing campaigns per subscription period.
We’ll design and create an effective email template to complement your brand and put in place a system that manages distribution lists and unsubscribes.
You’ll also receive a post-distribution report for every e-direct mailing campaign to better understand what your customers are interested in and gain insight of your market for future communications.
To go with your new website, we’ll create a professionally drawn logo. Whether it’s a redraw of your already well-known logo or something completely new, we’ll deliver you a badge in print and online compatible formats to be rolled out across your business.